Privacy Policy, for Customers


Protecting your privacy is important to us

We hope the following statement of our Privacy Protection Policy will help you understand how ShopperAgeCheck (referred to in this statement as “we”, “our”, “us” or “ShopperAgeCheck”) collects, uses and safeguards the information you provide to us in using our age verification service.

Children

Our age verification service is not directed or available to persons under 18. We do not knowingly collect information from children under 18. If a parent or guardian becomes aware that his or her child has submitted Information in violation of our policies and has provided us with information without their consent, he or she should contact us at support@shopperagecheck.com. If we become aware that a child under 18 has provided us with Information, we will take steps to delete that Information from our records, subject to any retention reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Agreement.

What you are agreeing to when you use our ShopperAgeCheck

When you use our age verification service you are agreeing to both our Terms of Use and this Privacy Protection Policy, which, taken together, establish the legal terms and conditions of the agreement between us governing your submission of information and our use of it in performing the age verification service. By submitting your information, you agree to be bound by this Privacy Protection Policy and our Terms of Use, and you allow your submitted information to be used in the manner specified in this Privacy Protection Policy and our Terms of Use.

Other Privacy Policies May Affect You

ShopperAgeCheck’s and age verification service’s privacy policy may not be the only privacy policies affecting the collection and use of your personal information. Our responsibility is limited to our collection and use of your personal information. The Merchant, related, and unrelated third-party sites and applications involved in your transaction with the Merchant may have privacy policies which differ from ours. If you submit information to any of those websites, your information is governed by their privacy policies. You are encouraged to carefully read any such other privacy policies.

Collection of Information
ShopperAgeCheck collects information in four ways:

  1. Information you have already submitted in visiting the Merchant’s site which might assist in establishing your identity and age, data which might include your given and family names, your residential, shipping and billing addresses, (including street address, city, state/province, country, zip or postal code), your phone number, your email address, etc.
  2. Information requested by age verification service and submitted by you in completing our online forms.
  3. If age verification service is unable to verify your age and identity using the above information, you will be requested to upload a picture of government-issued photo identification, such as your driver’s license. To send us your photo ID, you can upload a file from your computer or take a picture within your browser. If you choose to use your mobile phone’s camera to complete this part of the process, we will collect your phone number in order to send you a link to continue the process. Once the age and identification verification process is completed, we will delete the picture of your photo I.D. from our system.
  4. Non-personally identifiable information is collected automatically for the primary purpose of customizing age verification service, understanding how age verification service is used, and preventing misuse. This would include, but is not limited to information about the device and software you are using, and your activity using age verification service, the date and time of your access to age verification service, your device’s internet protocol (“IP”) address, browser type, the web page visited prior to accessing age verification service, locale preferences, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning files included in the information you submitted to us, and other interactions with age verification service.

Use of your information

The information collected through our age verification service is used to verify your identity and age, to communicate with you, and to customize your experience. We may retain all information collected in order to facilitate future verifications, with the exception of the photo of your government-issued identification, which is deleted as soon as your identity and age have been verified by age verification service. If you do not wish us to retain your personally identifiable information, you can send an e-mail to support@shopperagecheck.com to request that we delete that information from our records. We may, however, retain your information even if you instruct us to delete it, if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse or enforce the Agreement. Information stored in routine backups may also be retained for the period those backups are retained in the ordinary course of business.

Sharing your information

We may share your information if you direct us to do so, with your consent.

If you provide a photo of your government-issued ID to age verification service, it will be deleted as soon as the age and identify verification process is complete. It will not be shared with any person except for our authorized employees or contractors.

We may share the results of age verification service’s verification, as well as some or all of your information with the Merchant as part of the verification process.

Your Information may be disclosed to our employees, vendors, contractors, consultants and other service providers who need access to such information to carry out work on our behalf, at our direction and subject to the terms of this policy, including a third-party identity verification provider.

Automatically collected non-personally identifiable information may be aggregated and disclosed without restriction. We may share aggregated, non-personally identifiable information publicly.

We may disclose to outside parties Information you submit and other information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with applicable Law; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of us or our customers and users; (d) to protect our property rights; or (e) enforce the Terms of Use, including investigation of potential violations. If we provide your information to a law enforcement agency as set forth above, we will remove encryption before providing it.

Re-organization

In the event that ShopperAgeCheck enters into a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you of any change in control or use of your Information or if either become subject to a different privacy policy. We will also notify you of choices you may have regarding the information.

Changes to our Privacy Policy

We will post any changes to our privacy policy on this page. The date our privacy policy was last updated is shown at the top of this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically examining this privacy policy to check for any changes. By using age verification service after such changes are made, you signify that you agree to be bound by and comply with such changes and ShopperAgeCheck shall treat your use as acceptance of the changed provisions.

California

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.

Security

The information we collect from you is processed and stored on dedicated, secure servers, contracted by us from our service providers. These servers are located in the United States and Canada. Your information is initially collected by us and transmitted, over the internet, to those servers. There is no absolute security in transmission over the internet or electronic data storage. We use generally accepted industry standards and reasonable processes to ensure your data is secure and in accordance with our privacy policy as outlined here. However, we do not and cannot guarantee security of information collected electronically or transmitted. As a result, you are submitting information to us at your own risk.

Contact ShopperAgeCheck

To ask questions about this privacy policy, our privacy practices, your information, or anything relating to age verification service, including requests that we unsubscribe you from communications, you may email us at: support@shopperagecheck.com.